CALL CENTER

Our call center provide IT Help Desks and is developed as a customer information centers (CICs) or contact centers.

The role of technical support has expanded to include product support, technical applications and support, customer support services, network tech support, onsite tech support, remote support, call center technical support, remote IT infrastructure management services.

SUPPORT GLOBAL

The Virtualbss centralizes and manages remote and local support from all Group companies featuring:

Help Desk

  • Technical support
  • Remote management of incidents

Coordination team

  • Local support for hardware and software
  • Installation, setup, change and configuration
  • Maintenance and Repair Equipment
  • Preventive Maintenance Contract
  • Corrective Maintenance Contract or crisis
  • Global Support 24 hours